Company: Focust Software
Website: https://rfocustsoftware.us
At Focust Software, we are committed to delivering high-quality software solutions and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be granted for our services.
Refunds for project-based work (e.g., custom software development, app development) are subject to the following:
Initial Deposit:
Deposits made at the start of a project are non-refundable unless the project is canceled by Focust Software before any development begins.
Milestone Payments:
Payments made after milestone approvals are non-refundable, as they reflect completed and approved work.
Project Cancellation by Client:
If a client cancels the project mid-way, they are responsible for payment for all work completed up to the cancellation date. No refunds will be issued for work already delivered.
Clients may cancel monthly service retainers with 14 days written notice.
No refunds are issued for unused hours or services once the month has begun.
If you believe there has been an issue with your service, please contact us within 7 days of delivery. We will assess your concern and may offer:
Free revision of the work
Partial refund (in rare cases and at our sole discretion)
No refunds will be granted under the following conditions:
Client fails to provide required assets, access, or feedback in a timely manner
Delays caused by third-party services or providers
Change of mind after work has started
Services rendered for free or promotional purposes
All refund inquiries should be submitted in writing to:
📧 contact@focustsoftware.us
Please include your name, service details, invoice number, and reason for the request.
Focust Software reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.
